Refund & Returns Policy

Effective Date: July 22, 2026

At Kitchen Crafts, your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward and transparent return process. Please read this policy carefully before requesting a return.

Return Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products
  • Items damaged due to misuse, accidents, or improper care

How to Request a Return

To start a return, please contact our customer support team with:

  • Your order number
  • The reason for your return
  • Photos of the product if it is damaged, defective, or incorrect

Once your request is approved, we’ll provide detailed return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the shipping packaging

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Refund Process

Once your returned item is received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you’d like a different product, you may return your eligible item for a refund and place a new order.

Order Cancellations

Orders may only be cancelled before they enter processing or shipment.

If your order has already been processed, please refer to our return policy after receiving your package.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Kitchen Crafts
Operated by ONEIL ECOM LLC

Address:
3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: kitchencrafts.shop

Email: cs@kitchencrafts.shop

Phone: +1-315-202-9675